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Return Policy

Returns, Refunds and Cancellations Policies:


Shipping Information: Orders are processed and shipped within 1 to 2 days for items that are in stock. If by chance an item is on backorder you will be notified by email with an estimated ship date. Special order items are shipped out once received by us. Please contact us for information regarding delivery times for special order items as estimated delivery times will vary depending on the items. Orders made after 3:00pm Friday will ship on Monday or Tuesday of the following week.

Orders shipped to Alaska, Hawaii and other territories outside of the contiguous 48 States may incur additional shipping charges and longer shipping times. Please email us for details.

Returns: Returns are accepted for unused and unopened products within 30 days of purchase and only after emailing us for a return authorization number. You must have a receipt and order number for a return. Original and Return freight charges are not reimbursable unless the return is a direct result of our error. A 15% restocking fee is charged on all returns that are not the direct result of our error. No items will be accepted if they have been installed or used in any way. Products damaged in shipping must be reported within 3 days of receipt. Customers are responsible for all return shipping costs. Changes and exceptions to this policy are at the sole discretion of californialegalconverters.com. Please contact us at sales@californialegalconverters.com for returns and information.

 

Returns Procedure: In order to obtain a Return Authorization (RA) number, complete this OFFICIAL RETURN FORM. (Note that this form requires Microsoft Word or equivalent.  If you do not have this software, contact us at sales@californialegalconverters.com to provide you with an alternate method.)  Provide your order number, name, email address, phone number, and the part number you wish to return, along with a detailed explanation. If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering.

RA numbers and return shipping instructions will be emailed in 2-3 business days after receipt of the fully completed form. No returns will be accepted without an RA number.

All returns must be packaged properly; we are not responsible for damaged returns resulting from improper packaging.

Refunds: Refunds are issued after receipt and inspection of the returned item, usually within 14 business days after receipt and processing. Once it is determined the item has not been used, opened or damaged by the customer a refund will be credited minus the original shipping fee and applicable restocking fee. Refunds will be processed by crediting back your credit card, crediting your Paypal Account or by Company Check if necessary.

Cancellations: Cancellations must be made before items have been shipped. Email us at sales@californialegalconverters.com to cancel an order. If a product has shipped it may be returned but a restocking fee may apply depending upon the item.